Skip to main content
All CollectionsSecurity
How To Reset Your Two-Factor Authentication
How To Reset Your Two-Factor Authentication

2FA deactivation

Busha Support avatar
Written by Busha Support
Updated over a week ago

If you've lost access to your Busha account and need to reset or deactivate your two-factor authentication (2FA), don't worry. We're here to help! Follow these three simple steps to regain control of your account:

  1. Contact our Support Team: Reach out to our dedicated support team via email ([email protected]) or live chat. Provide them with your email address and explain the situation. They will guide you through the process of resetting your 2FA.

  2. Verify Your Identity: To ensure the security of your account, we may request additional information to verify your identity. This step is crucial to protect your funds and personal information. Please cooperate with our team and provide the necessary documents or details promptly.

  3. Complete the Reset or Deactivation: Once your identity is verified, our support team will assist you in resetting or deactivating your 2FA. They will provide clear instructions on how to proceed, ensuring a smooth and secure transition.

Remember, maintaining the security of your Busha account is of utmost importance. We recommend setting up a new two-factor authentication method after resetting or deactivating the previous one. This extra layer of security adds an additional barrier against unauthorized access.

If you encounter any difficulties during the process, our support team is available 24/7 to assist you. Don't hesitate to reach out for any further assistance.

Regaining access to your account is a priority for us, and we're committed to helping you through the process.

Did this answer your question?