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How To Resolve A Dispute
How To Resolve A Dispute
Busha Support avatar
Written by Busha Support
Updated over a week ago

In a situation where a buyer claims they have paid the full value for the crypto (seller’s price) into the seller's bank account but the seller is unable to verify this claim, we step in to resolve this. The traders are invited into a chat room with an admin so the dispute can be resolved amicably.

The buyer may have to send a “proof of payment”. When we have verified the authenticity of this claim, we then make a decision about whether to release the crypto to the buyer or return it to the seller.

While the trade is in dispute, Busha holds the funds in escrow, meaning that the funds are 100% safe until the dispute is resolved.

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